The Q&A board helps entrepreneurs find answers on pricing, registration, cash flow, marketing, and payment options in a practical South African context.
Payments
How can I encourage more customers to pay online instead of cash?
I own a small haircare business called KasiGlow Haircare. I sell products online through WhatsApp and social media, as well as through distributors. Many customers prefer cash or delay making EFT payments, which slows down order processing. What are the best payment methods or strategies to encourage faster, secure payments and improve customer trust? I'd also appreciate advice on payment links, QR codes, or affordable payment platforms suitable for small businesses
You need to use systems like Yoco and Paystack integrate their API payment to your website. Make it in such a way that to confirm the order the payment has to go through.
Profit
How do I calculate my break-even point and know when my business is truly profitable?
EcoKasi is a community-based recycling and waste management business that helps keep townships clean while creating income opportunities
To calculate your break-even point, figure out your fixed costs (like rent and salaries) and your variable costs (costs that change with each sale). Divide your total fixed costs by the difference between your selling price per unit and your variable cost per unit. That’s the number of units you need to sell to cover all your costs. Your business is truly profitable when your total revenue is higher than your total costs, meaning you’ve sold more than your break-even amount.
Registration
How can I build a business that can operate successfully even when I’m not there every day?
As my business grows, I want to create systems that allow it to run efficiently without depending on me for every decision. What processes, tools, and strategies should I put in place from the beginning to build a sustainable business?
Beyond barriers
Start by documenting your core processes anything you do more than once should have a written step-by-step guide. Invest in tools for project management (like Asana or Trello), communication (Slack or Teams), and automation (Zapier, QuickBooks for finance, etc.). Hire and train people who can take ownership, not just follow orders. Set up regular check-ins, but give your team the authority to solve problems without you. The goal is to build a business that runs on clear systems, not constant supervision.
Registration
Mistakes done by entrepreneurs
What are the three biggest mistakes first-time entrepreneurs make in their first year, and how can I avoid them?
Beyond barriers
1) Doing everything on your own and not delegating. Your business is your baby, and many entrepreneurs during that first year want to have control over every single aspect of the business, this along with a limited budget makes it feel like you need to do everything on your own, from marketing to accounting to customer relationships, but the sooner you are able to delegate tasks that you are not the best at the better. It saves you time and in the long run money as you are able to focus on the crux of the business and perfect the real money maker.
2) Not managing the finances properly. Whether we like it or not, money plays a huge role in the success of our business and if we are not able to manage that aspects, we are digging ourselves into a deep hole. Managing finances goes beyond just separating personal and business money, it includes ensuring you have financial statements on hand at all times and using those statements as data to guide decisions and budgeting efforts moving forward. Knowing exactly what's happening with your money opens many doors. You're able to pick up overspending, budget for growth, and predict where your business is heading next.
3)Not listen to your customers and at the same time listening too much to your customers. When we start a business, we usually start it from our own personal experience, and usually the offering is based on a solution you desire or an area of your expertise, meaning it is very easy to design an offering around what you think is needed. It is so important once you have launched to start collecting feedback and data from your customers to understand where you can improve. It is also important to do your own research on trends and demand within the industry through market research and competitor analysis. Pay close attention to what sells, what could be missing and what your target customer responds well to. At the same time, you will notice that many "potential customers" will suggest you do this or that, at times expect you to change your entire business model. Be careful in these situations, as it is very difficult to differentiate between a genuine customer who will actually support you and a client who suggests changes but will never buy. Everything someone suggest make sure at least 10 other people agree with it, otherwise do not waste too much time and money on every single idea or suggestion people have, it can distract from the true business model you originally set out to build.
Registration
Tax
As a new educational services business in South Africa, what tax registrations and obligations should I be aware of from the start, and how can I avoid common tax mistakes?
Beyond barriers
1) As soon as you register with CIPC your company will be issued a Tax Reference Number and it should appear on your registration certificate.
2) To start managing your tax, log onto you SARS efiling, where you manage your personal tax and create a profile for your business using the provided tax registration number. You then, on a personal capacity, need to be registered as a Registered Representative to be able to file returns and manage tax compliance. If you have never dealt with company tax, I strongly suggest making contact with a SARS representative telephonically so they can guide you on how best to register, or even better set up an in-person appointment at one of the branches, prepare all the documents noted in this link - and sit with a consultant who can assist you with everything. It is always better to ask for help, then do it on your own.
3) A company is required to file Provisional Tax twice a year. The first is 6 months into your financial year and the second is at the end of the year. As well as Income Tax once a year Please refer to this link for more information on Provisional tax and Income Tax
4) On the anniversary of your business registration date (i.e., the date you registered your business with CIPC) you are required to file your annual returns and beneficial ownership details via CIPC and pay the relevant fee. Please note, not filing and paying for the annual return will lead to non-compliance and a penalty. Not filing or paying for the annual return over three consecutive years will lead to the deregistration of your company.
5) For tax and compliance issues, I will always suggest consulting an official SARS representative or a tax lawyer or consultant to assist you. You would rather spend a R3000 today on a tax lawyer who can help you get it right vs paying penalties and fees for getting it wrong.
Marketing
Marketing
What is your marketing strategy for reaching parents and schools?
In the digital begin with making content targeted at the end user (i.e., kids) to drive up interest and excitement with them. We can also do this in the traditional sense of directly marketing to kids (guided you ensure your marketing material is in line with regulations for marketing towards children), you can do this through peer marketing (i.e., contracting an influencer to talk about your product online or asking a few kids to use your products and encourage them to talk about with their peers). This allows kids to see the product in action, and they end up desiring it, and talking about it with friends and eventually parents. This then makes it easier to start the conversation with parents and possibly schools, as parents tend to buy products or services they know they kids want and will use. From here you can use this leverage to build relationships with schools and building initiatives surrounding the school community. Ideas could include providing discount codes for students, involving them in a competition of sort with other schools, partnering on custom designs that surround the school etc. The key to getting the adult on board is to first drive interest amongst the targeted kids who will then push their parents or schools to make the purchase.
Marketing
Protecting your business
How will you protect your business idea and intellectual property?
Protecting your idea is very much dependent on what exactly you are offering. In the early days of the idea stage, it is best to ensure people sign and non-disclosure agreement before you share any information with them on your offering. You can contract lawyer to draw one up for you or simply search for templates and edit according to your business and needs. You can also use AI tools to draft a standard NDA however I would avoid doing this, as you would be giving an AI tool that uses your inputs to train itself information of your idea.
For products I would strongly suggest contacting an IP Lawyer who can guide on filing an IP or Patent with the relevant body.
Registration
How will you recruit and train my spazas distributors for my business for cleaning products and how will I make sure that they don’t damage my brand?..
Plan_Traning_Control
The first thing to do as an operating business is to create SOPs i.e. Standard Operating Procedures, these should be taught and followed by all employees. Remember if its not documented then it never happened!
Profit
Question Title: How can I encourage customers to pay digitally instead of using cash?
KasiGlow Haircare... most of my customers still prefer cash payments. As my business grows, I want to encourage more customers and distributors to use digital payment methods while keeping the process simple and affordable. What strategies have worked for other small businesses to increase digital payments without losing customers?
Reward your customers for paying digitally - The best way to encourage someone to do something is to simply reward them. For example, noting that a service will be slightly discounted if paid with a card i.e., Cash price is R150 but pay with card and its R145. Or if you could offer a free sample of something or an inexpensive item to clients who pay digitally as opposed to cash, for example pay with card and get a free 150ml sample of C product or digital payers get a free hair tie.
Profit
Question Title: How can I encourage customers to pay digitally instead of using cash?
KasiGlow Haircare... most of my customers still prefer cash payments. As my business grows, I want to encourage more customers and distributors to use digital payment methods while keeping the process simple and affordable. What strategies have worked for other small businesses to increase digital payments without losing customers?
You can always find out why they don't use digital payments, do your clients have bank accounts or mobile money services? If they do is it a security concern for them or what? Choose systems like Yoco that are easy to use and offer discounts on future purchases on digital payments.
Registration
How can I build a high-performing distributor network for KasiGlow Haircare?
I currently work with distributors and want to expand across South Africa. What are the best strategies for recruiting, training, motivating, and retaining distributors while ensuring consistent customer service and brand standards?
Do you have Standard Operating Procedures? If not this is the best place to start, document all your processes and make it easy for an outsider to understand your business model. Have strict requirements on following these procedures.
Marketing
What marketing strategy would you recommend for a growing township haircare brand?
KasiGlow Haircare has achieved encouraging results through word of mouth and social media. If you had a limited marketing budget, how would you grow brand awareness, increase online sales, and attract loyal customers over the next six months?
With a limited marketing budget I would do these 3 things:
1) Turn your already loyal customers into active promoters by building a structured loyalty and referral program. I.e., giving your customers a referral code, if someone they encouraged to buy your products uses that code they get a small reward (it can be a discount or money back). Furthermore, continue rewarding those who already support you by given them discounts after a certain number of purchases, sending them free samples.
2)You can always partner with micro-influencers by sending them free products and having them create review content on the product that would encourage their audience to learn more about you and purchase the product.
3) Educate your audience - people buy more when they know what the possible benefits related to your product are. Create content that educates people on your product and its benefits.
Registration
What do investors and funding organisations look for in a growing haircare business?
I want to position KasiGlow Haircare for future funding and partnerships. Besides sales, what key systems, documents, and business milestones should I have in place to improve my chances of securing investment?
Document everything, investors want to be able to understand your business through proper documentation.
Profit
What do investors and funding organisations look for in a growing haircare business?
I want to position KasiGlow Haircare for future funding and partnerships. Besides sales, what key systems, documents, and business milestones should I have in place to improve my chances of securing investment?
1) Most investors will only invest in companies that are registered with the CIPC and that are compliant with relevant tax laws, company laws and industry regulations.
2) They always want clean financials. If you cannot clearly show that you are capable of managing your own money there is no ways they will give you their hard-earned money. It is thus very important to always have management accounts and financial statements prepared and on the go. I would strongly suggest that if it is your goal in the near future to apply and receive external financing, to invest in an accountant now who will prepare your monthly management accounts and annual financial statements accurately and professionally. An accountant costs you on average R2,500 to R4,000 per month, which is honestly a drop in the water when you consider that having well prepared financials can be the difference between you receiving funding and growing your business, and you been rejected from financial providers.
3)Is your product protected? Investors want to be ensured that they will receive a good return on their investment, and that return is greatly linked to your ability to protect your product and offering from the external environment as well as ensuring that you will be able to manage demand vs supply. It is always advised to research a little more on the likelihood that you can legally protect your product from "copycats" through patent and intellectual property registration, if you can, consult a specialised lawyer as soon as possible so they can guide you on the process and costs of protecting your brand. In the case it is not possible to do this, investor need to be ensured that the product will remain in demand even if potential competitors replicate or copy your product.
Marketing
Starting out
If I had to start my makeup business from zero followers today, what would a 30-day marketing plan look like?
Define your ideal customer: Write down who they are, their core problems, and where they spend time online.Analyze top competitors: Check three direct competitors to see what they do well and where they fall short. Clarify your core message: Write a one-sentence pitch explaining how your product or service solves a specific pain point.Set your 30-day goal: Pick one measurable target, such as getting 100 email signups.
Registration
The Biggest Mistake to Avoid
We've experimented with different products, markets, and sales channels over the past few years and learned a lot along the way.
Looking at a business like SOBAE, what is the biggest mistake you think we should avoid over the next three years?
SOBAE is a great product whose environmental thesis can take it a long way, but it is important that you do not only rely on the sustainability aspect to get customers in but ensure that the product is of good quality and taste great (at all times) as to ensure repeat buyers. Additionally, focus on penetrating retailers that are already green conscious, as they customers are likely to adopt your product quicker, so a novelty store will take you a longer way than a general supermarket.
Another mistake small frozen goods businesses make is not considering the cold chain logistics behind running such a business, especially when you begin scaling and supplying larger retailers. Before you scale, it is important you get the logistics aspect right on a small scale which will make optimizing this aspect much easier as you grow, and that in large part involves making sure you have the right logistics partners from the start.
Registration
Funding vs Sales
I've applied for grants and business competitions to help grow SOBAE, but I know funding alone won't build a sustainable business.
At this stage, should I spend more time raising funding or increasing sales? How do I balance the two?
At this stage, you should spend 80% of your time on increasing sales and only 20% on raising funds. Sales prove your business model works, generate immediate cash flow, and make it much easier to win grants or funding later because you have real market traction.
Registration
Building a Business That Lasts
My vision is to build a nationally recognised South African food brand that creates jobs and reduces food waste. We've made progress, but growth has been slower than expected.
What habits, systems, or decisions separate small businesses that survive from those that grow into long-term companies?
The best way to achieve this is by being consistent. Understand your customer and provide a service they need, value feedback and implement the necessary cause of action.
Marketing
Scaling Without Losing Quality
SOBAE started as a small artisan business, but we want to supply more stores and institutions. I want to grow without compromising product quality or our social mission of reducing food waste.
What systems should I put in place now to prepare for growth?
The best tool you can ever use is proper documentation. SOPs, Budgets, Compliant Docs. All these are necessary in creating a clear roadmap and understanding what works and what doesn't.
Registration
Knowing What to Focus On
As a small business owner, I feel like there are always ten important things to do at once—marketing, product development, funding applications, operations, and sales.
How do successful entrepreneurs decide what to prioritize so they grow faster instead of just staying busy?
Great question, there is a difference between staying busy and growing. Get rid of anything that wastes your time, marketing is the best way to be productive. Go out there and talk about your business, you will have a lot of doors shut in your face but you need to at least try.
Marketing
Finding Customers
We have a great product and receive positive feedback from customers, but finding new customers consistently remains difficult. We've attended markets, used social media, and relied on word-of-mouth.
If you had a limited marketing budget, where would you invest first to generate consistent sales?
Your best marketing tool is yourself, you should take your business as far as your feet can take you. That is the most cost effective way of getting your business to be known.
Marketing
Getting Wholesale Customers
We've developed our products, improved our branding, and started approaching schools and independent retailers. While we've had interest, turning conversations into regular wholesale customers has been challenging.
What sales process or strategy would you recommend to consistently secure wholesale accounts?
Give out samples, instead of using money on intangible marketing give out some samples and offer trial purchases. Healthy kickbacks are also great, you can sponsor sporting events at schools and sell your products at the same time.
Marketing
Growing Sales
I run SOBAE, a Johannesburg-based business that turns rescued fruit into plant-based sorbets and refreshers. We've sold through markets, our retail space, and events, and we're now expanding into wholesale. Despite these efforts, our monthly sales are still inconsistent.
What practical steps would you recommend over the next 6–12 months to build predictable monthly revenue?
Secure contracts and sign distribution deals with shops, restaurants etc. This is not an easy step but this guarantees you correct information on anticipated monthly revenue.
Payments
How do I build a business that can consistently hire and retain staff when sales are unpredictable.
Hi Kasi University,
My dream is to build SOBAE into a business that creates sustainable jobs. In the past, I hired part-time staff, but I had to let them go because sales were inconsistent.
I understand that I should first build predictable, recurring revenue before hiring permanently.
My question is: What strategies should I focus on to create consistent monthly sales that will allow me to confidently hire and retain employees?
Should I prioritize wholesale, schools, corporate clients, subscriptions, retail stores, or something else? How do I know when my business is financially ready to employ people full-time?
Documenting everything is crucial, always be mindful of your expenditures. Most importantly do not delegate what you can do, you can always use consultants for things like marking and distribution this will help lower your costs. Production in the early stages needs full time attention, this is because you need your quality to be consistent.
Registration
Business
If you could give one piece of advice to someone starting a social impact business, what would it be?
Why are you doing it your answer should never contain the words "I want to help" every investor knows this is not true. You should be driven by a personal passion.
Registration
Competition
What qualities do the judges value most when evaluating competition entries?
Judges look at 4 factors when shortlisting an idea or business. First thing is the relevance of the business how relevant is the business in trying to solve the current problems, second is scalability given the right tools can the business grow, third is social responsibility that means what are some of the social challenges the business is helping with in terms of environment etc. Then lastly innovation is this a fresh exciting idea?
Payments
How do I get my customers to pay me a deposit without sounding pushy?
I have a cake business and sometimes customers cancel the order after I have made the cake. How do I get customers to pay me a non refundable deposit without sounding pushy?
Here’s a sample way to say it:“Because each cake is made fresh and customized just for you, I require a small non-refundable deposit to secure your date. This helps cover the cost of ingredients and the time set aside for your order. The deposit makes sure I can give your cake the focus it deserves! The balance is due on pickup/delivery. Let me know if you have any questions at all—I want the process to be as easy as possible for you.”
Be principled enough not to start production before you receive the money.
Profit
How do I manage profits from my business?
I have a makeup business. Can you please let me know how to manage profit made from my business? I find that whenever I make a little extra money; it goes into living expenses. Please advise.
There is the "pay yourself first" rule in personal finance strategy where you prioritize your savings and long-term financial goals by allocating a set amount of money to savings before you pay your monthly bills or make discretionary purchases. Instead of saving whatever money is left at the end of the month, you treat your savings like a non-negotiable monthly bill.
Profit
Pricing
I run a small service business and I've been operating for about five months now. When would it be the best time to increase prices and drive revenue and is there a way to increase prices without harming my customer base?
Increasing prices is not about when you feel like its the right time, you need to have a formula. What percentage profit are you charging right now? Remember you are running a business not a charity, you have to be profitable to survive.
Registration
Lesson/Piece of Advice
What's one lesson or piece of advice that genuinely helped you grow your business? It could be something you wish you knew when you were starting out.
I'd love to learn from your experiences.
Growing a business is like raising a child the small inches they grow is not visible but the history recorded always shows you how far you have come. To sum all that up is, consistency. Be Intentional and Be Consistent.
Marketing
What can I do to get people to trust my business?
I have a small cake business: how can I get people to order more cakes from me and make my business grow?
Selling cakes has 2 sides of the business, the first side is the taste of the cake and the second is the design. If you wanna sell cakes because of how amazing they taste you have to sell slices and package them as snacks. If on the other hand you are selling cakes because of design make sure you are part of a large community of events. Participate in different events and record peoples birthday be sure to send people reminders of the cakes as their birthdays approach.
Marketing
What advice would you give to young entrepreneurs looking to market a new business with a limited budget?
I chose this question because many young entrepreneurs have great business ideas but struggle with marketing due to limited financial resources. As a young entrepreneur myself, I understand the challenge of trying to grow a business without a large marketing budget. This question is important because it allows experienced business owners to share practical advice that can help startups increase their visibility, attract customers, and grow sustainably.
I also chose this question because marketing plays a critical role in business success. No matter how good a product or service is, people need to know about it. By asking this question, I hope to learn affordable and effective marketing strategies that can be applied to businesses like Born Markets and help young entrepreneurs turn their ideas into successful enterprises.
The two best ways of marketing any business are; word of mouth and free samples. Word of mouth is by far the quickest way to get your business known, always encourage your customer to share testimonials. I suggest free samples or offers if you are providing a service or a reasonably priced good, this creates customer loyalty.
Profit
How do I price my service?
I am interested in opening a makeup academy and would like to understand the financial viability of such a business. From your experience, what are the key factors that determine whether a makeup academy becomes profitable, and how should I calculate the fees I charge students to ensure both competitiveness and sustainable profit? Specifically, I would like to know how to factor in startup costs, training materials, makeup products, venue expenses, marketing, staff salaries, accreditation fees, and ongoing operational costs when setting course prices. Additionally, what profit margin would you recommend for a new academy, how long does it typically take to become profitable, and what strategies have proven most effective for increasing revenue while maintaining high educational standards and student satisfaction? Finally, are there any common financial mistakes that new beauty academy owners make that can negatively impact profitability, and how can these be avoided from the outset?
Profitability in your industry really comes down to a handful of things. You need a steady stream of students coming in and a plan to keep them. I’d push for a monthly subscription: every month, they get a makeup kit with their subscription. Keep your operational costs as low as you can. For revenue, try short courses and workshops, online classes, and accredited certifications. Don’t forget retail selling those makeup kits can add up.Watch out for some common financial mistakes: skipping out on compliance or accreditation, underestimating what you’ll need to get started, and setting prices too low.
Payments
tax
As a small business owner, I often struggle to keep up with SARS compliance and tax filing because I don't have a finance background. I've used an accountant before, but the costs became difficult to sustain as the business grew. What practical advice, tools, or affordable resources would you recommend for entrepreneurs who want to stay compliant while managing limited budgets?
Compliance is vital in small businesses, if you ignore your compliance obligations when you are still small it might have a negative impact on your future operations. Being fully compliant helps you in getting funding and investments. To stay compliant try to get a tax consultant who doesn't charge an arm and a leg and use them as needed not on retainer basis. Softwares like Quickbooks, Xero and Wintax are great in tracking your money flows in the business.
Profit
Equipment priorities to scale Mavuka’s -UbuntuAgri
Business: Mavuka’s-UbuntuAgri is a medium family farming project with land and strong work ethic, but limited funding for tools/equipment.
Problem: We need to know which equipment upgrades to prioritize first so we can scale smarter and improve efficiency, not just work harder.
What we’ve tried: We’re using basic hand tools now and focusing on community growing methods, but scaling is slow without the right equipment.
Question: What’s the best way to prioritize equipment upgrades with limited funding? Also, how do winning projects track and show community impact, and which Learn page lessons should I start with for project management + resource efficiency?
If you want to figure out which equipment upgrades you actually need, start by taking a hard look at what you’ve got. Focus first on anything that’s at risk of breaking down, and on the gear you need to keep production going. Don’t get sidetracked by equipment that’s just for show what really matters is the stuff that keeps things running.You don’t have to spend big on everything. Tools like spades, wheelbarrows, and small washers are usually cheap and can be handled manually. If you can get more community members involved, that’s another great way to cut costs.The projects that really make a difference (like the Kasi Business Workshop or the Kasipreneur Impact Project) all track these four things:Jobs and income created just keep a simple list with everyone’s names, what they do, how long they’ve worked, and what they’ve earned.Output like how many kilos you’ve produced, how many families you’ve helped feed, or how much money you’ve made each season.Training who learned what, and for how many hours.Before and after stories real examples of what’s changed.We’ll have more practical lessons on project management in farming soon, so keep an eye out and keep good notes!
Marketing
How do I market myself and get my name out there?
I would like to begin my journey of opening up a makeup academy to empower women and teach them makeup application so they can go ahead and open up their own businesses. How do I begin to market myself?
Word of mouth is one of the best ways to market yourself. The best way to activate word of mouth marketing is by providing free samples, if your target audience are young girls go to schools and provide a peer education campaign. Register students to participate during holidays or on weekends.
Registration
I have a Salon business I want to grow
How do i scale my salon business. I have a few clients i want the business to be my full time source of income.
Scaling your salon into a full-time income requires shifting from doing hair to running a business. Try making Wigs or Hair Products and selling them to your old and new clients. This helps retain the clients you have and open a new market in your business.
Payments
How to make payment mechanism?
What things are required to build robust payment mechanism?
Building a robust payment mechanism requires a delicate balance of security, high availability, and financial accuracy.
Registration
How do I register my business without getting stuck in paperwork?
Many entrepreneurs want legitimacy but do not know where to start.
Start with the simplest legal structure that fits your stage, gather your ID and address details first, and focus on registration when it helps trust, market access, or business administration.
Marketing
Can I use WhatsApp only to market my salon?
WhatsApp is powerful, but it works better when paired with visual proof and repeat customer systems.
Yes, you can start with WhatsApp, especially for status updates, before-and-after photos, and direct bookings. Then add Instagram or Facebook later if you need more visibility outside your immediate network.
Payments
Should I accept transfers if my customers still prefer cash?
Digital options can help, but only if they do not add confusion or friction.
Confusing layouts, unexpected fees, or forced account registrations cause users to abandon transactions entirely. Modern experiences prioritize clear self-service and streamlined design over flashy, feature-heavy interfaces.
Profit
What is the easiest way to track daily profit in a food business?
Small daily habits often improve visibility more than complicated bookkeeping.
Track what you spent, what you sold, what is left unsold, and what remains after packaging and transport. Keep the same format every day so your decisions improve week by week.
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